FEMA IS 242.B: Effective Communication Answers

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About FEMA IS 242.B: Effective Communication Answers

FEMA IS 242.B: Effective Communication Answers has 25 questions. These Questions are given below. Learning is free and so is this page. We recommend studying well and practicing and check the answers in case you get stuck in a doubt.

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1. To be an effective communicator, you must be able to listen accurately. Paraphrasing demonstrates that you are listening by:

Restating in your own words the meaning of what you just heard.

Asking relevant open-ended questions to gather additional information.

Nonverbally acknowledging the points being made and moving to the next key point.

Explaining how your point of view differs from what the participant said.

2. Print media provide almost instantaneous messaging to those who have access.



3. Empathic listening is a part of active listening.



4. When trying to engage the audience during a presentation, direct questions that require a one- or two-word answer:

Help stimulate discussion.

Should be avoided completely.

Foster critical thinking.

Can be used to confirm facts.

5. All of the following are ways emergency communications differ from routine communications EXCEPT:

Stress, change of routine, and lack of sleep can make it more difficult for people to hear messages during an emergency.

Emergency messages are intended to elicit a timely response from the public.

Emergency communications are designed to raise awareness and provide knowledge rather than provoke the desired response.

The timeliness of emergency messages is critical to protecting the safety and dispelling rumors.

6. When presenting to an audience:

Avoid pausing because pauses make you appear unsure.

Imagine that you are talking directly to the person who is farthest away.

The pace of the entire presentation the same, for consistency.

Use a monotone voice so individuals with limited English proficiency can follow.

7. Both informational and motivational presentations are based on well-researched, logical arguments.



8. All of the following can help you communicate more effectively with a diverse community EXCEPT:

Use plain language and avoid jargon and acronyms, passive voice, and complex structures.

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Recognize that individuals with access and functional needs are all different, even if they have the same disability.

Provide information in alternate formats that don’t rely on a single sense or ability of the user.

Be sure disaster-related materials are written at 10th- to 12th-grade reading levels.

9. If you understand nonverbal cues you can use them to reinforce your message and to “read” your audience and confirm whether you are communicating successfully.



10. Which of the following internal roadblocks to effective listening is exemplified by the statement, “We’ve never done it that way before?”

Halo effect

Resistance to change


Hearing only facts and not feelings

11. When talking to a person with a hearing disability, you should:

Shout at them to make it easier for them to hear you.

Speak in a normal tone and make sure your lips are visible.

Assume that they need to have information written, not spoken.

Wait until a sign language interpreter is available to assist.

12. Which of the following media would you NOT use to inform the public of an approaching tornado?


Radio announcement

Television crawl message

Newspaper article

13. How can you tell “in the moment” that your message isn’t being received?

Rely on the individual asking a question.

Ask the audience if they understand.

Look for changes in body language.

See how the audience responds in an emergency.

14. In an emergency, the most effective communication tool is one that reaches the target audience, is timely and reliable, and __________.

Uses the newest technology available.

Enhances comprehension of the message content.

Avoids the security vulnerabilities that are inherent in social media.

Requires the user to take a specific action to access the message.

15. If the audience is slow to respond to your question, you should answer it yourself rather than let there be silence.



16. Communication is a one-way process.



17. Functions of emergency public information include seeking the public’s cooperation, instilling public confidence, and providing information to help families reunite.



18. To communicate more effectively with your community you should:

Become fluent in all of the languages spoken in the community.

Simplify communications by using one main approach and format.

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Learn about the languages and communication traditions in the community.

Avoid interacting directly with those who have access and functional needs.

19. Inclusive language:

Focuses on disabilities and “special needs.”

Equates the person with the disability (e.g., “she’s a cripple”).

Is based on assumptions about a person’s level of functioning.

Places emphasis on the person instead of the disability.

20. Practicing a presentation serves little purpose if you are already familiar with the topic.



21. Strategies for engaging the audience include:

Standing in a fixed position behind the podium.

Stay calm by thinking about other things besides the topic.

Tamping down your passion for the subject matter which might alienate listeners.

Using natural gestures and positive facial expressions.

22. To help project your voice:

Slow down and use shorter phrases.

Shout so you can be heard over noise and distractions.

Raise the pitch of your voice.

Avoid drinking water before or during your presentation.

23. Which of the following methods of communication is LEAST useful to inform the public of a collapsed bridge?

AM radio traffic update

Automated messaging


Magazine feature story

24. Which of the following messages is best suited to an informational presentation?

Sell the board of supervisors on the importance of investing in mitigation.

Lead staff in a review of the Incident Command System.

Persuade homeowners to have a personal evacuation plan.

Convince residents to become involved in volunteer agencies.

25. In most emergency situations, you will use __________ to communicate.

A mixture of low- and high-technology tools

Primarily television broadcasts

The most sophisticated technology tools

Only technology that does not depend on electricity

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